NCDRC, or the National Consumer Disputes Redressal Commission, is the top consumer court in India that handles consumer complaints and disputes at the national level. Learn about its functions, powers, and how to file a complaint with NCDRC.
NCDRC: Structure, Powers, Functions, Consumer Protection in India
Ananya Gupta7 Nov, 2025
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NCDRC (National Consumer Disputes Redressal Commission) is India apex consumer forum providing speedy and effective resolution of consumer disputes. National Consumer Disputes Redressal Commission is India apex quasi judicial body established under the Consumer Protection Act 1986. It is the highest authority in the country for the resolution of consumer disputes and grievances. Over the years NCDRC has played an important role in ensuring that consumers rights are protected and that businesses adhere to fair trade practices.
NCDRC Full Form
NCDRC full form is the National Consumer Disputes Redressal Commission. This national commission was set up in 1988. It works under the central law known as the Consumer Protection Act. The main office of the NCDRC is located in New Delhi. The NCDRC is the highest of the three consumer courts in India:
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District Commissions: Handle complaints of lower value.
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State Commissions: Hear cases of medium value and appeals from District Commissions.
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National Commission (NCDRC): Deals with high-value cases and hears appeals from State Commissions.
Who is NCDRC Chairman?
The head of the NCDRC is known as the President, often referred to as the NCDRC Chairman. This person must be a current or retired Judge of the Supreme Court of India. They can also be a sitting or retired Chief Justice of a High Court.
The current NCDRC Chairman is Hon'ble Mr. Justice Amreshwar Pratap Sahi. He is a very experienced former Chief Justice of the Patna and Madras High Courts. The President and other Members lead the commission. They work to protect the rights of every Indian consumer.
How to Check NCDRC Case Status and Cause List?
It is easy for a person to check the progress of their case in the NCDRC. The commission offers simple online tools for citizens.
Checking NCDRC Case Status
If you have filed a complaint, you can check your NCDRC case status online. You need to visit the commission's official website. On the website, there are links for:
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SMS Case Enquiry: You can get updates via text message.
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Online Filing: The main portal called 'e-Jagriti' lets you track your case.
You need to know your case number and the year it was filed to check the status.
Understanding NCDRC Cause List
The NCDRC cause list is a daily list. It shows all the cases that the commission is scheduled to hear on that particular day. Think of it as a court's daily timetable.
The list shows the case name, the time of the hearing, and which bench (group of members) will hear the matter. The NCDRC cause list delhi simply refers to the list published by the main office in New Delhi. You can find these lists on the NCDRC website.
Jurisdiction of National Commission
NCDRC has the authority to entertain cases of very high value.
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Financial Limit: It handles disputes where the value of the goods, services, and the compensation claimed is above Rupees Two Crore.
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Appeals: It also acts as the top court for consumer matters. People can file an appeal with the NCDRC if they are unhappy with the decision of a State Commission.
NCDRC FAQs
What does NCDRC stand for?
NCDRC full form is the National Consumer Disputes Redressal Commission. It is the apex consumer court in India.
Where is the NCDRC head office located?
The main office of the NCDRC is located in New Delhi. The address is Upbhokta Nyay Bhawan, 'F' Block, GPO Complex, INA.
What is the minimum value of a case that can be filed in the NCDRC?
The NCDRC entertains original complaints where the value of the goods or service and compensation claimed is above Rupees Two Crore. This means it deals with cases involving large amounts of money.
Can a decision of NCDRC be appealed?
Yes. Any person aggrieved by an NCDRC order can file an appeal in the Supreme Court of India within 30 days of the order.
Does NCDRC cover both goods and services?
Yes. The NCDRC covers complaints related to both goods (products sold to consumers) and services (banking, housing, insurance, transport, medical treatment, etc.) except services provided free of charge or under personal service contracts.
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